Operation outsourcing service 

Most traditional IT support (maintenance) services are "responsive" support services, while Datong communication operations outsourcing services will gradually transform the responsive support services into package services, through initiative monitoring, maintenance and management, so that customers get the full range of services which are more unworried, effective, belonging to "manage type" IT service It provides the customers with functional service contents as below: 

Fault finding: By receiving, analyzing and storing the system information of the managed object, check the abnormal problem of the managed object 

Performance monitoring: Real time monitoring the performance index of the customer system, such as the device CPU, memory utilization, critical port flow, service status, and so on, and can store historical information for analysis. 

Active alarm: For the detected abnormal problems, or the abnormal performance compared with the set standard, according to the ore-established alarm strategy to send warning messages. 

Configuration backup: According to the backup strategy, the system configuration of the managed object is scheduled to improve the security of the operation; and also provides a comparison with the historical configuration, which is conducive to the discovery of hidden dangers and quickly solve the problem. 

Health inspection: According to the inspection strategy, the health of the managed object is checked regularly, nip in the bud, belonging to early warning category 

Remote operation: Through the system connection, with a certain security strategy, the service delivery center can remotely operate the managed objects, which is conducive to rapidly response and reduce costs. 

Report: Provide real-time inquiry of historical data, and generate complex statistical reports according to requirements, to provide data support for scientific decision-making. 

Process assistance: Cooperate with customer operation and maintenance management, provide strong process tools to help arrange the order of its operation and maintenance, to increase efficiency and improve effect. 

The value brought by the operation outsourcing services to customers includes: To ensure that the limited resources are used to support the most important core business, help the enterprise IT staff get rid of the role of firefighters, so that the IT department can focus on key value services and applications; Improve the flexibility of enterprise IT personnel arrangement and management; Get access to frontier technology and skills, so that the maintenance and management of enterprise IT department can be supported and strengthened, improve business performance and get external model; Improve and enhance the quality of IT services; As well as save and control costs, improve the financial situation of the organization.